Refund Policy
Shomi Online Refund Policy
At Shomi Online, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to address any concerns related to your purchases.
Eligibility for Refunds
- Defective or Damaged Products:
- If you receive a defective or damaged product, you are eligible for a Replace /Refund
- Please notify us within 3 days of receiving the item.
- Wrong Product Delivered:
- If the product delivered does not match your order, you can request a refund or replacement.
- Change of Mind:
- Refunds for "change of mind" are not applicable.
Refund Process
- Initiating a Refund Request:
- For refund requests, reach out via our social media pages, WhatsApp us at 0311-1174664, or email orders@shomiofficial.com.
- Include your order number, reason for refund, and any supporting photos.
- Inspection and Approval:
- Once we receive the product, our team will inspect it within 3 business days.
- If approved, the refund process will be initiated.
- Shipping charges will not be refunded.
Refund Timeline
- Refunds will be processed within 5-7business days after approval.
- The amount will be credited to your Via IBFT.
Non-Refundable Items
The following items are non-refundable:
- Products purchased during a sale or promotion.
- Items damaged due to misuse or negligence.
Contact Us
For further assistance, feel free to reach out to us through social media at 0311-1174664 or email us at orders@shomiofficial.com.
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