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- These are the questions our customers frequently ask
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If you have an issue or question that requires immediate assistance, you can contact us on WhatsApp or call on our landline number to talk with our customer representatives.
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These are the questions our customers frequently ask
What kind of products can I shop for on Shomi?
Shomi offers a wide range of women’s, men’s, and kids’ fashion, including ready-to-wear outfits, unstitched fabric, designer collections, accessories, and customizable stitching options, all from trusted brands and local designers.
How do I place an order on Shomi?
To place an order, simply browse the website, select your desired items, choose the appropriate size, and click "Add to Cart." Once ready, proceed to checkout and follow the prompts to complete your purchase
Does Shomi offer custom stitching services?
Yes, Shomi provides stitching options for selected unstitched items. You can choose from our standard stitching styles or request custom measurements during checkout.
What is the return policy at Shomi?
We accept returns within 7 days of delivery for eligible items that are unworn, unwashed, and with original tags. Customized or stitched products are not eligible for return.
Can I exchange an item after purchase?
Yes, exchanges are allowed within 7 days for size or product issues, provided the item is in original condition. Note: Stitched or customized items cannot be exchanged.
How long does shipping take?
Delivery usually takes 3–7 business days within the country. International shipping times may vary based on destination. Delivery estimates will be shown at checkout.
Does Shomi ship internationally?
Yes, Shomi ships to multiple international destinations. Shipping costs and delivery times are calculated at checkout based on your location on our Global Website.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email or SMS, which you can use to track your parcel on our website or your courier partner’s portal.
How can I contact customer support for issues with my order?
You can reach our customer support team through the Contact Us page, via email at orders@shomiofficial.com, or through our live chat during business hours.
Are all products listed on Shomi ready-to-wear?
No, Shomi offers a mix of ready-to-wear, unstitched, and customizable options. Product details and availability of stitching services are mentioned on each product page.