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  • These are the questions our customers frequently ask

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These are the questions our customers frequently ask

Shomi offers a wide range of women’s, men’s, and kids’ fashion, including ready-to-wear outfits, unstitched fabric, designer collections, accessories, and customizable stitching options, all from trusted brands and local designers.
To place an order, simply browse the website, select your desired items, choose the appropriate size, and click "Add to Cart." Once ready, proceed to checkout and follow the prompts to complete your purchase
Yes, Shomi provides stitching options for selected unstitched items. You can choose from our standard stitching styles or request custom measurements during checkout.
We accept returns within 7 days of delivery for eligible items that are unworn, unwashed, and with original tags. Customized or stitched products are not eligible for return.
Yes, exchanges are allowed within 7 days for size or product issues, provided the item is in original condition. Note: Stitched or customized items cannot be exchanged.
Delivery usually takes 3–7 business days within the country. International shipping times may vary based on destination. Delivery estimates will be shown at checkout.
Yes, Shomi ships to multiple international destinations. Shipping costs and delivery times are calculated at checkout based on your location on our Global Website.
Absolutely! Once your order is shipped, you will receive a tracking number via email or SMS, which you can use to track your parcel on our website or your courier partner’s portal.
You can reach our customer support team through the Contact Us page, via email at orders@shomiofficial.com, or through our live chat during business hours.
No, Shomi offers a mix of ready-to-wear, unstitched, and customizable options. Product details and availability of stitching services are mentioned on each product page.
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