Bag X Cosmo Choco

How to Initiate a Return or Exchange Request?

To initiate your return or exchange request, please contact Shomi Official Customer Care through the following channels:
Email us at infoshomifabrics@gmail.com with your order number, product name, a clear image of the product (if damaged or incorrect), and a brief description of your request.
Alternatively, message us on WhatsApp at 0311-1174664 with your order details and request.
Our customer care representatives are available to assist you during working hours and will respond to all queries within 24 hours.

What Information You’ll Need

When contacting Shomi Official for a refund or exchange, please have these details handy: your order number, the order confirmation email, proof of payment, and a brief explanation of why you’re requesting the refund or exchange.

Important Considerations for Exchanges and Returns

If you change your mind and the item is correct and undamaged, request a refund within 3 days. Return shipping is your responsibility. Refunds are processed within 4 working days after quality check.
For exchanges, contact us within 7 days. You’ll cover return shipping. Exchanges are processed within 4 working days after inspection.
If you receive a damaged item, request a refund within 3 days or an exchange within 7 days. We’ll cover return shipping charges. Processing takes 4 working days after item approval.
For incorrect items, request a refund within 3 days or an exchange within 7 days. We’ll handle return shipping. Processing takes 4 working days after the return is checked.

How We Handle Your Request

Our team will carefully review your submission and get back to you within 24 hours with the next steps.

If Your Refund Is Approved

Once approved, you will receive a confirmation email. The refund processing time may vary based on the nature of the request..